Contact us
Customer Service Inquiries
Email: service@oleyti.com (Recommended method: Attach photos, order screenshots, or other materials to facilitate efficient handling).
Service Hours: Monday to Friday, 9:00-18:00 (Hong Kong time, excluding Hong Kong public holidays).
Response Time: General inquiries will be responded to within 1 business day; return/exchange and order-related issues will be reviewed and responded to within 1-3 business days.
Business Cooperation
If you are interested in cooperating with the Website in areas such as supplier partnerships, brand co-branding, or marketing promotions, please send an email to the cooperation email address: cooperation@oleyti.com. The subject line should be marked as "Business Cooperation - Company Name + Cooperation Type", and the email body should briefly describe the cooperation needs and contact information. We will connect with you within 3 business days.
Feedback
If you have any suggestions or complaints regarding the product quality, service experience, or Website functions of oleyti.com, please provide feedback through the following methods:
Email: service@oleyti.com (Mark the subject line as "Feedback").
Website Message: Log in to the Website and submit content in the "My Account - Feedback" section.
We will take every piece of feedback seriously, continuously optimize service quality, and inform you of the progress of feedback handling within 2 business days.